Overview
This Privacy Policy explains how Makou Team (“Makou,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the Makou mobile application and related services (collectively, the “App” or “Services”). Makou is intended for users aged 17 and older.
If you do not agree with this policy, do not use the App.
Who We Are
- Controller: Makou Team
- Email: flgjcyuuob2473@outlook.com
Summary (Key Points)
- We collect information you provide (such as name/username/email and support messages) and information collected automatically (device info, usage statistics, crash logs, and location if you allow it).
- We use your information to provide and maintain the Services, personalize your experience, improve the Services, ensure security, provide customer support, and comply with laws.
- We do not sell your personal information.
- We share information only as described in this policy and only to the minimum extent necessary.
Information We Collect
Information you provide
- Account information: name, username, email address.
- Customer support: the content of messages you send to support, including attachments you choose to provide.
Information collected automatically
- Device information: device model, operating system version, language, app version, identifiers that may be provided by your device or OS, and similar technical data.
- Usage information (analytics): feature usage, in-app interactions, timestamps, and aggregated performance metrics.
- Crash logs and diagnostics: crash reports, error logs, and related diagnostic data to improve stability.
- Location (with permission): approximate or precise location, depending on your settings and authorization.
Cookies and similar technologies
We may use cookies/local storage and similar technologies (which may include web beacons) for login/session management, preferences, and security.
Photos and face-related information
- Makou does not perform facial recognition and does not collect biometric identifiers for the purpose of uniquely identifying you.
- Photos you add to your hair journey are stored on your device by default.
- If you choose optional processing features (including AI-assisted features), submitted content is processed only to provide the feature you request.
- We do not use your photos for advertising/marketing and do not use them to train models unless you explicitly opt in with clear notice.
How We Use Information
- Provide and maintain the Services (account creation, login, core features).
- Personalize your experience (preferences, stats).
- Improve and develop the Services (analytics, diagnostics, quality improvements).
- Ensure security, prevent abuse, and protect users and Services.
- Provide customer support and respond to requests.
- Comply with legal obligations and enforce our terms.
AI-Assisted and Server Processing Features (Optional)
Makou may offer optional features that process text or images (including AI-assisted features) to generate content or insights. These features are optional, and you control whether to use them.
- You control whether to upload: only content you choose to submit is processed.
- Processing location: submitted content is processed on Makou’s own servers.
- No third-party sharing: we do not share submitted content with any third parties for these processing purposes.
- Deletion after processing: once the result is delivered, submitted content is promptly deleted from the processing environment.
- No training/marketing use: submitted content is not used for training or advertising/marketing unless you explicitly opt in with clear notice.
Data Security
- Encryption in transit and encryption at rest (where appropriate)
- Access controls and least-privilege practices
- Regular security reviews/audits and monitoring
- Backups and recovery practices
No method of transmission or storage is 100% secure.
Data Retention
- Account information: for the duration of your account.
- After account deletion: deleted or anonymized within 30 days (unless required for legal/security purposes).
- Usage analytics: up to 12 months.
- Customer support content: up to 6 months.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict processing, or withdraw consent.
To exercise rights, email flgjcyuuob2473@outlook.com. We will respond within 5 business days.
International Data Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
Age Limits
Makou is intended for users aged 17 and older. We do not knowingly collect personal information from individuals under 17. If you believe a minor has provided us personal information, contact us and we will take appropriate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the Effective Date above when we do. Your continued use of the Services after an update means you accept the updated policy.
Contact Us
Makou Team
Email: flgjcyuuob2473@outlook.com